Return & Refund Policy

At Hobby Pro India, every collectible in our store is curated specifically for enthusiasts and collectors who value authenticity, precision, and mint-condition packaging.

Commitment to Collector Quality

Before any parcel leaves our dispatch center in Goa, each item undergoes an individual quality inspection. We verify that packaging seals, blister cards, paint finishes, and delicate parts meet strict collector standards. We pack every order using heavy-duty corrugated cartons, bubble wrap, and protective corner cushioning to ensure your models arrive in showcase condition.

Our Policy: Final Sale

Because our inventory consists of limited-edition collectibles, precision diecast scale models, and licensed figurines, we currently operate on a strict no-return and no-refund policy.

Once an order is confirmed, packed, and delivered, all sales are considered final. We do not accept returns, cancellations, or exchanges, nor do we issue cash refunds for change of mind, duplicate purchases, or minor variations inherent to mass manufactured collector packaging.

Why We Maintain This Policy

Maintaining an all-sales-final policy ensures complete integrity across our inventory. It guarantees that every single model delivered to your door is 100% brand-new, factory-sealed, and has never been pre-owned, displayed, unboxed, or swapped by another buyer.

Damaged in Transit or Discrepancies

While instances of damage are exceptionally rare due to our reinforced packing standards, courier mishandling can occasionally occur. If you receive a parcel that appears visibly compromised or incorrect:

  1. Mandatory Unboxing Video: A single, continuous, unedited video recorded from the moment you cut open the courier outer seal—clearly showing the shipping label and every item being unpacked—is required for our team to review any claim.
  2. Notification Window: Please reach out to our team within 24 to 48 hours of delivery with your order ID, photos, and unboxing video at support@hobbyproindia.com or via our official WhatsApp support.

While standard returns and refunds are not permitted, we review genuine transit-damage claims on a strict case-by-case basis to ensure fair support.